I just wanted to shout out a thanks to Amazon for some great customer service when it came to my Kindle. Basically, the thing imploded. I didn’t get the blue screen of doom but I did get “Boot Error:200 Please Call Amazon for Service” and a phone number.
I have to say, I dreaded making that call. When I phoned, I fully expected the runaround. Long wait times, repeating my story over and over to five different levels of technician.
What happened was just the opposite. The first CSA passed me on to a technician (Josh). I told him the boot error. He took a moment to look it up. He came back and said, “Yup its hosed. We’ll send you a new one” (free of charge).
Two days later, it arrived by courier. I couldn’t believe it! I have spent hours on the phone with the likes of Dell trying to get faulty hardware addressed.
Thanks Josh and Amazon!